National Certificate:
Business Administration Services
SAQA ID
67465
LP23655
MIN CREDITS
120
EST DURATION
1 YEAR
Including Workplace Experience
SETA
SERVICES
How is the programme aligned?
This programme is a SAQA registered qualification aligned to unit standards.
Unit Standards
The fundamental component consists of Unit Standards to the value of 45 credits all of which are compulsory.
The core component consist of Unit Standards to the value of 64 credits all of which are compulsory.
The following elective Unit Standards to a value of 11 credits have been selected:
- US 13928: Monitor and control reception area (4 Credits)
- US 13930: Monitor and control the receiving and satisfaction of visitors (4 Credits)
- US 7790: Process incoming and outgoing telephone calls (3 Credits)
Who is the target audience?
This qualification is intended for any individual who:
- Is involved in the administration function in any organisation or business in any sector or field, as well as in non-commercial organisations
- Wishes to access the National Certificate in Business Administration Services at NQF Level 4
- Was previously disadvantaged or unable to complete their schooling and was therefore denied access to further education and training
- Has worked in the field for many years, but has no formal qualifications and would like to achieve this qualification through the process of RPL (Recognition of Prior Learning) and/or formal study
- Wishes to extend their range of skills and knowledge of administration within their respective industries so that they can extend their competency levels
- Is employed or unemployed
What are the entry requirements?
Learners must meet the following criteria to enter the programme:
- Communications at NQF level 2
- Mathematical Literacy at NQF level 2
What is the purpose of the programme?
The registered National Certificate in Business Administration Services NQF level 3, provides learners access to world-class education aligned with international standards. Competent learners exit with comprehensive knowledge and practical, day-to-day administration skills applicable across all sectors. With a focus on service excellence, the qualification serves as a stepping stone, enabling learners to progress levels of expertise.
The programme is tailored to meet the ongoing demand for skilled administrative personnel in general operational competencies. Administrative services form the backbone of any organisation, and qualifying learners are equipped to provide the essential support and organisational efficiency necessary for seamless operations. It opens doors to advanced qualifications, unlocking the potential of those who undertake it.
What are the learning outcomes?
The learning outcomes from the qualification exit level outcomes will enable learners to:
- Gather and report information
- Plan, monitor, and control an information system
- Maintain booking systems
- Participate in meetings and process documents and communications related thereto
- Utilise technology to produce information
- Plan and conduct basic research in an office environment
- Coordinate meetings, minor events and travel arrangements
- Set personal goals
- Function in a team and overall business environment
- Demonstrate an understanding of employment relations
How is the programme structured?
The unit standards of the qualification have been collated into the following 9 modules:
1.Business Communication and Writing Skills
2.Business Reception
3.Meeting Administration
4.Computer Skills
5.Business Research
6.Numeracy Skills and Financial Administration
7.Teamwork Skills
8.The Business Environment
9.Business Administration
Note: Credit Accumulations and Transfer (CAT) exemption for specific Unit Standards is applicable to approved learners and CAT applications for approval will be provided on request. Approved learners will have reduced contact days.
How will the course be delivered and assessed?
Facilitation strategy
For the knowledge modules and practical modules, KVR Training offers our clients various facilitation methods based on specific needs. This can include in-person, on-line, virtual facilitation methods or a combination of any of these. Various learning techniques, such as simulations, roleplays and presentations are used. Facilitators give feedback on participation, strengths, and areas for improvement. Practical application is crucial, requiring learners to apply knowledge in their daily work under supervision.
For the work experience modules, learners will be provided with a detailed work experience guide. This will enable learners to complete the required work experience modules under the guidance of a workplace coach/mentor.
Assessment strategy
- Formative assessment for the knowledge modules and practical modules is conducted throughout the programme during the facilitated sessions. Assessment activities are included in the Formative Assessment Workbook and will be checked by the facilitator. Learners are expected to complete all the activities in their workbooks.
- Summative assessment is conducted at the end of each module. Learners are expected to complete summative assessment activities in the workplace. These will be assessed by KVR Training.
- Statement of work experience: KVR Training will declare a learner ready for the External Integrated Summative Assessment (EISA) once the formative and summative activities are completed and a statement of work experience with supporting evidence is compiled in the learner’s workplace.
- The external integrated summative assessment (EISA) will be conducted through the relevant Quality Council for Trades and Occupations (QCTO) Assessment Quality partner. The EISA will focus on the exit level outcomes and associated assessment criteria. The EISA will be conducted by means of a combination of a written assessment (paper or online) at an approved assessment site and the external assessment of the evidence produced during the workplace experience at an approved assessment site by an Assessment Quality Partner (AQP) registered assessor. The assessments will test the candidate’s ability to communicate, solve problems and make decisions in relation to a set of typical situations and circumstances which include receiving and recording freight according to policy, allocating freight for storage and controlling of stock, picking, reconciling and dispatching of freight.
- EISA Preparation: KVR will allocate time in the programme schedule for EISA preparation. Focus will be given to exam techniques, past papers, and remedial coaching.
What are the workplace requirements?
Outcomes-based qualifications require application of skills in the workplace. For this qualification the following human and physical resources are required:
- Workplace mentor/supervisor
- Resources: Access to PC with MS Office and internet, company policies and procedures
- Workplace requirements: Learners must be exposed to all outcomes related to the qualification, this would include all business administration activities
What workplace activities will need to be completed?
Learners receive a logbook providing guidelines for workplace integration activities and in some cases specific workplace assignments to be conducted with evidence collection.
Some of the practical workplace activities for this qualification include the following:
- Submit a workplace document (e.g., e-mail / report / memo etc.) referring to factors affecting the team’s performance
- Understand the financial implications to the organisation of each element in a transaction by submitting a source document and clearly indicating items of disbursement and revenue, allocating cost items to the appropriate accounts, applying relevant client tariffs for the calculation of revenue and preparing invoices in the predetermined format
- Create a flow diagram to show the required process to obtain visitor cards and permits from security personnel and submit the organisation’s polices and procedures related to visitor cards and permits
- Conduct an interview
- Submit computer spreadsheet documents created and used in the workplace to solve business problems
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