The purpose of this skills programme is to provide people who are working as managers in a small business or junior managers in a larger organisation, to gain the skills and knowledge about business development. This programme will teach the learner about communication techniques, strategies to establish and maintain working place relationships, ethics and how this will improve organisational culture, develop a motor retail business brand and how to deliver the brand’s promise, measure customer satisfaction and create an innovative environment.
Successful achievement of the course outcomes will enable learners to:
This programme is a SAQA registered skills programme aligned to Unit Standards.
The alignment is as follows
Unit Standards:
SAQA ID 252020: Create and manage an environment that promotes innovation NQF level 5, 6 credits
This skills programme is for people working as managers of small businesses and junior managers of units in larger organisations.
The learner should want to learn more about the following:
It is assumed that the learner is competent in the following:
The unit standards of the qualification have been collated into the following seven modules:
Facilitation strategy
We offer our clients various facilitation methods based on specific needs. This can include in-person, on-line, virtual facilitation methods or a combination of any of these. Various learning techniques, such as simulations, roleplays, and presentations are used. Facilitators give feedback on participation, strengths, and areas for improvement. Practical application is crucial, requiring learners to apply knowledge in their daily work under supervision.
Assessment strategy
Outcomes-based qualifications require application of skills in the workplace. Learners must be exposed to all outcomes related to the Unit Standard; this would include all activities related to planning, preparing, conducting and evaluating business development.
For this course, therefore the following human and physical resources are required:
Some of the practical workplace activities for this course include the following:
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