Communications Management

NQF Level



Minimum 20

Estimated Days



252044; 252027; 12433

Accrediting Body


This purpose of this programme is to provide individuals with knowledge and skills to communicate effectively in both written and oral communication, as well as apply strategies to maintain good working relationships and knowledgement management principles in a business environment.

This skills programme is useful to persons who work with teams, internal and external stakeholders and need to improve their skills in written as well as oral communication in a business environment.

After completing this skills programme you should be able to:

  • Liaising and networking with internal and external stakeholders.
  • Devising and applying a strategy to establish constructive relationships with team members in a unit.
  • Devising and applying strategies to establish constructive relationships with managers.
  • Identifying and minimising personal conflict in the workplace.

Entry Level Requirements

Communication at NQF Level 4 Mathematical Literacy at NQF Level 4 KVR Pre-assessment

Topics Covered

1. Using communication techniques effectively 2. Leading discussions and chairing meetings 3. Writing effective reports 4. Delivering effective presentations 5. Understanding knowledge management 6. Analysing policies and procedures 7. Establishing and maintaining workplace relationships

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