National Certificate: Conduct Sales and Support Services

NQF Level

4

Credits

Minimum 16

Estimated Days

3

SAQA ID

259886

Accrediting Body

SSETA

A Learner is capable of conducting sales in a specific industry by presenting the products and services to the customer in such a way that is conducive to a successful sale. A Learner is capable of acting in such a manner to enhance the image of the specific retail industry.

Entry Level Requirements

Communication at NQF Level 3 Mathematical Literacy at NQF Level 3 KVR Pre-assessment

Modules

On achievement of this unit standard, the learner will be able to: Identify early buying signals and act thereupon. Negotiate and/or agree to the terms and conditions of the sale. Prepare quotations according to organisational standard policies and procedures. Handle and deal with customer objections and concerns. Describe the current state of a specific industry. Close the deal and obtain customer commitment.