ES: CONFLICT MANAGEMENT
SAQA ID
114226
NQF
5
MIN CREDITS
8
SETA
LGSETA
MIN DURATION
2 - 3 DAYS
The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
This programme enables delegates to identify and manage the resolution of personal conflict between parties or persons.
ENTRY LEVEL REQUIREMENTS
Communication and Numeracy at ABET Level 4
Mathematical Literacy NQF Level 4
KVR Pre-assessment
COURSE OUTCOMES
Describe the main sources of conflict
Describe appropriate techniques to manage conflict
Implement a strategy to manage conflict
Develop the attributes of a good conflict manager
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