Essential Programmes: Conflict Management

NQF Level



Minimum 8

Estimated Days

2 - 3



Accrediting Body


The aim of conflict management is to enhance learning and group outcomes, including effectiveness or performance in an organizational setting.
This programme enables delegates to identify and manage the resolution of personal conflict between parties or persons.

Entry Level Requirements

Communication and Numeracy at ABET Level 4 Mathematical Literacy NQF Level 4 KVR Pre-assessment

Course Outcomes

Describe the main sources of conflict Describe appropriate techniques to manage conflict Implement a strategy to manage conflict Develop the attributes of a good conflict manager

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