What Will You Learn?

• • What good and bad customer service is, and how this impacts on your organization.
• • How to project an air of professionalism within your business.
• • How customer loyalty depends on the behaviour of your employees.
• • Communication skills that will encourage customer satisfaction and engagement.
• • How to deal with customers from different generations.
• • How to handle difficult customers and situations with a positive attitude.
• • How to deal with expectations and perceptions surrounding service levels.