National Certificate:
Information Technology End User Computing

NQF

3

SAQA ID

61591

MIN CREDITS

130

EST DURATION

1 YEAR
Including Workplace Experience

SETA

MICT

How is the programme aligned?

This programme is a SAQA registered qualification aligned to unit standards.

Unit Standards

The fundamental component consists of Unit Standards to the value of 47 credits all of which are compulsory.

The core component consists of Unit Standards to the value of 56 credits all of which are compulsory.

The following elective Unit Standards to a value of 29 credits have been selected:

  • US 117928: Describe the application and effect of information and communication technologies (ICT) on society (5 Credits)
  • US 255883: Use generic functions in a graphical user interface (GUI)-environment

      (4 Credits)

  • US 258898: Review and create documents using a graphical user interface (GUI)-based word processor (7 Credits)
  • US 258879: Change the appearance of a spreadsheet (3 Credits)
  • US 258897: Apply electronic messaging and calendar application (2 Credits)
  • US 10135: Work as a project team member (8 Credits)

Total Credits: 132

Who is the target audience?

This qualification is intended for learners already employed or new learners entering the workplace. It will suit learners who:

  • Wish to acquire knowledge, skills, attitudes and values required to operate confidently in the End User Computing environment in the South African community
  • Seek to respond to the challenges of the economic environment

What are the entry requirements?

It is assumed that learners are competent in:

  • Skills gained at FETC Level 2
  • End User Computing at NQF Level 1

What is the purpose of the programme?

The National Certificate in IT – End User Computing – NQF Level 3, is designed to meet the needs of learners who require end user computing skills in all sectors of the economy, as end user computing is an essential skill in any business today. The qualification at this level is foundational and generic, allowing maximum mobility between qualifications.

It introduces theoretical concepts of end user computing and requires the application thereof, to develop a range of skills that will enable learners to be better-informed workers in their chosen industry. It provides a balanced learning experience that lays the foundation for access to further education, life-long learning and productive employment.

What are the learning outcomes?

The learning outcomes from the qualification exit level outcomes will enable learners to:

  • Demonstrate an understanding of applying the following graphical user interface (GUI) based skills in the workplace:

      o Word Processing Application

      o Presentation Application

      o Spreadsheet Application

      o Electronic Mail Application

      o Web Browser Application

  • Improve communication by combining communication skills with end user computing skills
  • Improve the application of mathematical literacy in the workplace, by better utilising end user computing applications
  • Demonstrate an understanding of the use of information communications & technology (ICT) in an organisation & the impact it has on society

How is the programme structured?

The unit standards of the qualification have been collated into the following 12 modules:

  1. Communication Skills
  2. HIV/AIDS
  3. Team Leadership Skills
  4. Numeracy Skills and Financial Administration
  5. ICT
  6. Generic GUI Functions
  7. GUI Word Processing Skills
  8. GUI Presentation Skills
  9. GUI Spreadsheet Skills
  10. GUI Database Application Skills
  11. GUI Electronic Mail Skills
  12. GUI Web Browser Skills

Note: Credit Accumulations and Transfer (CAT) exemption for specific Unit Standards is applicable to approved learners and CAT applications for approval will be provided on request.  Approved learners will have reduced contact days.

How will the course be delivered and assessed?

Facilitation strategy

We offer our clients various facilitation methods based on specific needs. This can include in-person, on-line, and virtual facilitation methods or a combination of any of these. Various learning techniques, such as simulations, roleplays, and presentations are used. Facilitators give feedback on participation, strengths, and areas for improvement. Practical application is crucial, requiring learners to apply knowledge in their daily work under supervision.

Assessment strategy

  • Formative Assessment is conducted throughout the programme during the facilitated sessions. Assessment activities are included in the Formative Assessment Workbook and will be checked by the facilitator. Learners are expected to complete all the activities in their workbooks.
  • Summative Assessment is conducted at the end of the foundational training phase. Learners are expected to complete summative assessment activities in the workplace and complete a logbook.
  • Final Integral Assessment (FISA) is conducted at the end of the qualification and learners are only eligible for the FISA once competent for all modules. The FISA will consist of assessment of knowledge, practical and reflexive components although these may be integrated.

What are the workplace requirements?

Outcomes-based qualifications require application of skills in the workplace. For this qualification the following human and physical resources are required:

  • Line manager and team members
  • Workplace or organisational documents such as; policies on organisational standards, brochures referring to learning opportunities, log sheets etc. showing measurements and calculations used during work, company policies related to the use of company information systems and internet
  • Calculator, PC access with MS Office and internet access
  • Exposure to all outcomes related to the qualification; this would include all end user computing activities as well as working in a project team

What workplace activities will need to be completed?

Learners receive a logbook providing guidelines for workplace integration activities and in some cases specific workplace assignments to be conducted with evidence collection.

Some of the practical workplace activities for this qualification include the following:

  • Highlighting parts of the organisational policy and/or procedure that applies to employees having access to and use of internet
  • Enhancing, editing and organising electronic messages while being observed by a supervisor. This includes; working with multiple E-mail messages, creating new mail folders in order to organise messages, prioritising and responding to messages and manipulating messages between mail folders etc.
  • Explaining how language could be adapted to suit different audiences and purposes by referring specifically to tone, style and body language in given contexts
  • Identifying a work-related problem that needs to be solved, researching possible solutions and compiling a formal report based on the research, in Word
  • Describing the components of information and communication technologies by submitting; photos of different types of computers used in the workplace, photos showing components of a personal computer and a diagram showing how major components of ICT relate to each other
  • Providing evidence of; demonstrating an understanding of working as a member of a team, working autonomously and collaborating with others, contributing to building relations between team members and stakeholders and making positive contributions to team coherence, image and spirit

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