NQF Level
2
Credits
Minimum 128
Estimated Days
25
SAQA ID
71490 / LP73269
Accrediting Body
SSETA
This qualification is designed to develop the skills of learners who are, or wish to be, involved in the contact centre industry. It also serves as the entry qualification into contact centre operations and management.
The programme is targeted at both employed and unemployed learners, who either wish to enter the contact centre field or to further develop their skills as a contact centre agent.
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