SSETA

This qualification is designed to develop the skills of learners who are, or wish to be, involved in the contact centre industry. It also serves as the entry qualification into contact centre operations and management.

The programme is targeted at both employed and unemployed learners, who either wish to enter the contact centre field or to further develop their skills as a contact centre agent.

Numeracy at NQF Level 1 or Equivalent
English (verbal and written communication skills) at NQF Level 1 or Equivalent
A Second Language (verbal and written communication skills) at NQF Level 1 or Equivalent
KVR Pre-assessment

Orientation to Contact Centre
Occupational Learning
Numeracy Skills
Service Excellence
Problem Solving Skills
Business Writing Skills
Inbound Contact Centre Skills
Outbound Contact Centre Skills

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