National Certificate: Contact Centre Support

NQF Level



Minimum 128

Estimated Days



71490 / LP73269

Accrediting Body


This qualification is designed to develop the skills of learners who are, or wish to be, involved in the contact centre industry. It also serves as the entry qualification into contact centre operations and management.

The programme is targeted at both employed and unemployed learners, who either wish to enter the contact centre field or to further develop their skills as a contact centre agent.

Entry Level Requirements

Numeracy at NQF Level 1 or Equivalent English (verbal and written communication skills) at NQF Level 1 or Equivalent A Second Language (verbal and written communication skills) at NQF Level 1 or Equivalent KVR Pre-assessment


Orientation to Contact Centre Occupational Learning Numeracy Skills Service Excellence Problem Solving Skills Business Writing Skills Inbound Contact Centre Skills Outbound Contact Centre Skills

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