National Certificate: Wholesale and Retail Operations - Chainstore Operations

NQF Level



Minimum 120

Estimated Days




Accrediting Body


This qualification addresses skills and competencies for enabling entry-level employment and positions. Qualifying learners will develop skills and knowledge in a chainstore environment, encompassing various functions, including operations, administration, merchandising, stock control, customer service, visual display merchandising and help desk operations. 

The qualification has been developed to allow people within the industry to advance in an area of specialisation or to move into other areas of specialisation in the sector.

Entry Level Requirements

Communication and Numeracy at ABET Level 4 Mathematical Literacy at NQF Level 4 Recognition of Prior Learning KVR Pre-assessment


Operate in the Wholesale and Retail Environment Interact with Customers Operate in a Chain Store Environment Operate in an SME Retail Environment Perform External Merchandising Services Operate in a Wholesale Environment

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