This learning programme is intended for all persons who need to process incoming and outgoing telephone calls.

People working as managers of small businesses and junior managers of units in larger organisations.

This skills programme is aimed at people who are working in a motor retail environment.

This learning programme is intended for all persons who are capable of / or would like to obtain skills in conducting sales in a specific industry by presenting the products and services to the customer in such a way that is conducive to a successful sale.

This learning programme is intended for all persons who need to: Interpret and manage conflicts within the workplace

This programme is intended for delegates who need to make decisions and recommendations about effective time management.

This course is aimed at learners who are seeking to develop their skills in leadership. This course should produce knowledgeable, multi-skilled workers who are able to contribute to enhanced service delivery in any sector or context.