Skills Programmes: Order Officer

NQF Level



12, 10

Estimated Days



243680, 243712

Accrediting Body


This skills programme is aimed at people who interact with customers by taking customer orders. This programme will provide you with the knowledge and skills to respond to customer queries in a way that promotes a positive company image, check customer details to ensure the organisation's systems are kept up to date, record the customer's order, and promote additional sales when taking orders. Qualifying learners will be able to respond to customer enquiries in a friendly manner, according to organisational procedures and always present a positive image to the customer.


Entry Level Requirements

Communication at NQF Level 2 Mathematical Literacy at NQF Level 2 KVR Pre-assessment

Course Outcomes

Take orders from customers Address customer queries in a wholesale environment

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