MERSETA
This unit standard is intended for any individual who works in sales or who would like to gain skills in conducting sales in a specific industry by presenting the products and services to the customer in such a way that is conducive to a successful sale.
On achievement of this unit standard, the learner will be able to:
Communication at NQF Level 3 or equivalent.
Mathematical Literacy at NQF Level 3 or equivalent.
KVR Pre-assessment
Topics to be covered include:
1. Identifying early buying signals
2. Negotiation techniques
3. Prepare quotations
4. Handling and dealing with customer concerns
5. Closing sales techniques
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