RESOLVING CONFLICT IN A DIVERSE ENVIRONMENT

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SAQA ID

SP 0079/06-17

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NQF

5

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MIN CREDITS

36

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SETA

MERSETA

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MIN DURATION

6 - 7 DAYS

This programme enables learners to identify a conflict situation and Communicate in a way that helps to resolve conflict in a constructive way. 

ENTRY LEVEL REQUIREMENTS

Communication at NQF Level 4
Mathematical Literacy at NQF Level 4
KVR Pre-assessment

COURSE OUTCOMES

Learners will be provided with the knowledge and skills to understand the concept "diversity in the workplace" and demonstrate a basic understanding of the importance of diversity management.

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