RESOLVING CONFLICT IN A DIVERSE ENVIRONMENT
SP
0079/06-17
NQF
3
MIN CREDITS
11
SETA
MERSETA
MIN DURATION
2 DAYS
This programme enables learners to identify a conflict situation and Communicate in a way that helps to resolve conflict in a constructive way.
ENTRY LEVEL REQUIREMENTS
Communication at NQF Level 4
Mathematical Literacy at NQF Level 4
KVR Pre-assessment
COURSE OUTCOMES
Learners will be provided with the knowledge and skills to understand the concept "diversity in the workplace" and demonstrate a basic understanding of the importance of diversity management.
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