Skills Programmes: Store Person (Stockroom)

NQF Level

2

Credits

8, 5

Estimated Days

5

SAQA ID

243672, 114891

Accrediting Body

MERSETA

This skills programme is aimed at people who are responsible for maintaining the stock room, preventing shrinkage and losses, and maintaining safety and housekeeping standards in the stockroom.

This skills programme is intended for all staff in a Wholesale environment who interact with customers either at a counter or over the phone. These persons are able to respond to customer enquiries in a friendly manner, and handle requests for credit/return according to the procedures of the organisation and always presenting a positive image to the customer. 

Entry Level Requirements

Communication at NQF Level 2 Mathematical Literacy at NQF Level 2 KVR Pre-assessment

Course Outcomes

Understand and apply the organisation's customer service policy. Update and maintain the customer's information. Record the customer's order. Special/problem orders are recorded and controlled. Additional items are promoted. Understand and apply the organisation's customer service policy. Address queries regarding product and price. Resolve queries regarding receipt of stock.
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