Essential Programmes: Supercharged Customer Service

NQF Level

4

Credits

Minimum 8

Estimated Days

2 - 3

SAQA ID

110082, 118028, 120390

Accrediting Body

LGSETA

This programme enables delegates to effectively interact with customers to the benefit of the business. It also enables delegates to select from a wide range of procedures (standard and non-standard) while being responsible for group output and enabling a person to draw up and implement action plans to improve service standards.

Entry Level Requirements

Communication and Numeracy at ABET Level 3 KVR Pre-assessment

Course Outcomes

Explaining service excellence from a leadership perspective Identify areas of service impact Analysing existing service standards and comparing them to organisational service requirements Drawing up and implementing service plans to improve service standards Evaluating service delivery efficacy Implement customer service standards in accordance with the prescribed organisational requirements Oversee the handling of customer queries and complaints Service excellence in leadership Develop and apply a service culture to a leadership role Understand the impact of customer service on a business Implement customer service standards Compiling and implementing a customer service excellence plan Evaluating service delivery efficacy
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