LGSETA

This programme enables delegates to effectively interact with customers to the benefit of the business. It also enables delegates to select from a wide range of procedures (standard and non-standard) while being responsible for group output and enabling a person to draw up and implement action plans to improve service standards.

Communication and Numeracy at ABET Level 3
KVR Pre-assessment

Explaining service excellence from a leadership perspective
Identify areas of service impact
Analysing existing service standards and comparing them to organisational service requirements
Drawing up and implementing service plans to improve service standards
Evaluating service delivery efficacy
Implement customer service standards in accordance with the prescribed organisational requirements
Oversee the handling of customer queries and complaints
Service excellence in leadership
Develop and apply a service culture to a leadership role
Understand the impact of customer service on a business
Implement customer service standards
Compiling and implementing a customer service excellence plan
Evaluating service delivery efficacy

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