Skills Programmes: Telephone Etiquette

NQF Level

3

Credits

3

Estimated Days

1

SAQA ID

7790

Accrediting Body

MERSETA

This programme will add value to anyone operating in a business environment who must be able to use a telephone effectively. This includes individual use as well as the relaying of messages for others.

Entry Level Requirements

Communication at NQF Level 2 KVR Pre-assessment

Course Outcomes

This programme will provide learners with an understanding of: • Telephone Etiquette • Making decisions about telephone practice and acting accordingy • Questioning techniques to find the reason for a call • Taking messages • Ending call professionally • Disclosing information and dealing with confidential information.
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