SKILLS PROGRAMMES: TELEPHONE ETIQUETTE
SAQA ID
7790
NQF
3
MIN CREDITS
3
SETA
MERSETA
MIN DURATION
1 DAYS
This programme will add value to anyone operating in a business environment who must be able to use a telephone effectively. This includes individual use as well as the relaying of messages for others.
ENTRY LEVEL REQUIREMENTS
Communication at NQF Level 2
KVR Pre-assessment
COURSE OUTCOMES
This programme will provide learners with an understanding of:
- Telephone Etiquette
- Making decisions about telephone practice and acting accordingy
- Questioning techniques to find the reason for a call
- Taking messages
- Ending call professionally
- Disclosing information and dealing with confidential information.
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No.40 Fourteenth Avenue Northmead
Benoni
1501
South Africa
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