SKILLS PROGRAMMES: TELEPHONE ETIQUETTE

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SAQA ID

7790

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NQF

3

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MIN CREDITS

3

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SETA

MERSETA

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MIN DURATION

1 DAYS

This programme will add value to anyone operating in a business environment who must be able to use a telephone effectively. This includes individual use as well as the relaying of messages for others.

ENTRY LEVEL REQUIREMENTS

Communication at NQF Level 2
KVR Pre-assessment

COURSE OUTCOMES

This programme will provide learners with an understanding of:

  • Telephone Etiquette
  • Making decisions about telephone practice and acting accordingy
  • Questioning techniques to find the reason for a call
  • Taking messages
  • Ending call professionally
  • Disclosing information and dealing with confidential information.

How can we help?

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Let's Connect!

Email Us

+27 (0)11 849 3526

Address

No.40 Fourteenth Avenue Northmead
Benoni
1501
South Africa

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Group Companies

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