The purpose of this short course is to ensure that learners are able to identify and manage the resolution of personal conflict between different people and parties. The main focus is on conflict management in the context of the workplace, although the same principles can be used elsewhere.
Successful achievement of the course outcomes will enable learners to:
This is an accredited short course aligned to Unit Standard 114226: Interpret and manage conflicts within the workplace. Total credits: 8. NQF level 5.
This short course is well suited to individuals who would like to develop their skills in dealing with conflict in the workplace.
Learners must meet the following criteria to enter the programme:
The following topics are covered in the programme:
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KVR Training offers our clients various facilitation methods based on specific needs. This can include in-person, on-line, virtual facilitation methods or a combination of any of these. Various learning techniques, such as simulations, roleplays and presentations are used. Facilitators give feedback on participation, strengths, and areas for improvement. Practical application is crucial, requiring learners to apply knowledge in their daily work under supervision.
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Assessment strategy
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Outcomes-based programmes require application of skills in the workplace. For this programme, the following human and physical resources are required:
Some of the practical workplace activities for this programme include the following:
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