Conflict Management
SAQA ID
114226
MIN CREDITS
8
EST DURATION
2 DAYS
SETA
LGSETA
What is the purpose of the programme?
The purpose of this short course is to ensure that learners are able to identify and manage the resolution of personal conflict between different people and parties. The main focus is on conflict management in the context of the workplace, although the same principles can be used elsewhere.
What are the learning outcomes?
Successful achievement of the course outcomes will enable learners to:
- Describe the main source of conflict
- Describe appropriate techniques to manage conflict
- Implement a strategy to resolve conflict
- Develop attributes of a good conflict manager
How is the programme aligned?
This is an accredited short course aligned to Unit Standard 114226: Interpret and manage conflicts within the workplace. Total credits: 8. NQF level 5.
Who is the target audience?
This short course is well suited to individuals who would like to develop their skills in dealing with conflict in the workplace.
What are the entry requirements?
Learners must meet the following criteria to enter the programme:
- Communication at NQF Level 4 or equivalent
- Mathematical Literacy NQF Level 4
How is the programme structured?
The following topics are covered in the programme:
- The main sources of conflict
- Conflict management techniques
- Action plans and strategies to manage conflict
- Attributes of an effective conflict manager
How will the course be delivered and assessed?
Facilitation strategy
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KVR Training offers our clients various facilitation methods based on specific needs. This can include in-person, on-line, virtual facilitation methods or a combination of any of these. Various learning techniques, such as simulations, roleplays and presentations are used. Facilitators give feedback on participation, strengths, and areas for improvement. Practical application is crucial, requiring learners to apply knowledge in their daily work under supervision.
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Assessment strategy
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- Formative assessment is conducted throughout the programme during the facilitated sessions. Assessment activities are included in the Formative Assessment Workbook and will be checked by the facilitator. Learners are expected to complete all the activities in their workbooks.
- Summative assessment is conducted at the end of the foundational training phase. Learners are expected to complete summative assessment activities in the Summative Assessment Workbook.
What are the workplace requirements?
Outcomes-based programmes require application of skills in the workplace. For this programme, the following human and physical resources are required:
- Suitable workplace with access to company policies
- Learners must be exposed to all outcomes related to the qualification; this would include all activities related to developing relationships with customers
What workplace activities will need to be completed?
Some of the practical workplace activities for this programme include the following:
- Identify and describe the main sources of conflict in the team
- Interpret and manage conflicts within the workplace
- Apply the conflict management techniques in a workplace environment
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