A grievance is any dissatisfaction or feeling of injustice having connection with one’s employment situation which is brought to the attention of management. Speaking broadly, a grievance is any dissatisfaction that adversely affects organizational relations and productivity. 

When an employee has a specific issue, becomes a grievance when the employee formalizes it, mostly through putting the complaint in writing and submitting it to the appropriate authority tasked to look into the resolution of the complaint. Handling employee grievances is a function of the company human resource management department.   

This programme enables delegates to perform on a practitioner level in order to successfully manage employee grievances and disputes.