Problem Solving
SAQA ID
116284
MIN CREDITS
10
EST DURATION
2 DAYS
SETA
MERSETA
What is the purpose of the course?
The purpose of this short course is to empower qualifying learners with the skills, values and knowledge to; identify and analyse a problem, identify possible solutions and implement a solution to meet operational requirements.
What are the learning outcomes?
Successful achievement of the course outcomes will enable learners to:
- Define and analyse operational problems
- Identify possible solutions
- Implement solutions
How is the course aligned?
This is an accredited short course aligned to Unit Standard 116284: Solve operational problems in a manufacturing/assembly context. Total credits: 10 NQF level 4. Â
Who is the target audience?
This short course is ideal for any individual who requires problem solving skills in order to solve operational problems in a manufacturing context and/or assembly process. Those overseeing individual and team activities in manufacturing and/or assembly processes would also find value in this course, as it is part of a series of unit standards, enabling qualifying learners to progress to higher levels of learning.
What are the entry requirements?
Learners are assumed to be competent in:
- Communication at NQF Level 3
- Applying principles of policy and procedure implementation at NQF Level 3
- Demonstrating an understanding of the organisation and its functions in which problems are to be solved and decisions made at NQF Level 3
How is the course structured?
The following topics are covered in the programme:
- Introduction to problem solving
- Techniques for promoting creativity, solving problems and making decisions
- The problem-solving process
How will the course be delivered and assessed?
Facilitation strategy
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KVR Training offers our clients various facilitation methods based on specific needs. This can include in-person, on-line, virtual facilitation methods or a combination of any of these. Various learning techniques, such as simulations, roleplays and presentations are used. Facilitators give feedback on participation, strengths, and areas for improvement. Practical application is crucial, requiring learners to apply knowledge in their daily work under supervision.
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Assessment strategy
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- Formative assessment is conducted throughout the programme during the facilitated sessions. Assessment activities are included in the Formative Assessment Workbook and will be checked by the facilitator. Learners are expected to complete all the activities in their workbooks.
- Summative assessment is conducted at the end of the foundational training phase. Learners are expected to complete summative assessment activities in the Summative Assessment Workbook.
What are the workplace requirements?
Outcomes-based programmes require application of skills in the workplace. For this programme, the following human and physical resources are required:
- Suitable workplace with access to the following:
- Workplace documents e.g. policies and procedures
- Post-it notes, flip chart paper for mind mapping and brainstorming exercises
- PowerPoint Presentation if required
- Meeting room to hold meeting
- Relevant stakeholders to attend a meeting
- Learners must be exposed to all outcomes related to the unit standard; this would include all activities related to problem solving in a manufacturing context and or assembly line
What workplace activities will need to be completed?
Some of the practical workplace activities for this programme include the following:
- Identifying a potential work-related problem, then holding a problem-solving session
- Drawing up and submitting an action plan to solve the problem
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