Resolving Conflict in a Diverse Environment

NQF

3

SAQA ID

0079/06-17

MIN CREDITS

11

EST DURATION

2 DAYS

SETA

MERSETA

What is the purpose of this programme

This programme enables learners to identify a conflict situation and Communicate in a way that helps to resolve conflict in a constructive way. 

Entry level requirements

  • Communication at NQF Level 4
  • Mathematical Literacy at NQF Level 4
  • KVR Pre-assessment

Course Outcomes

Learners will be provided with the knowledge and skills to understand the concept “diversity in the workplace” and demonstrate a basic understanding of the importance of diversity management.

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