Store Person

NQF

2

SAQA ID

99703

MIN CREDITS

41

EST DURATION

25 DAYS

SETA

QCTO

How is the programme aligned?

This programme is a QCTO occupational qualification and will consist of knowledge modules, practical modules and work experience modules, as explained in the qualification rules.

Unit Standards

The purpose of the qualification is to prepare a learner to operate as a Store Person. A Store Person moves, packs, picks and maintains stock in a stock storage area.

Who is the target audience?

This qualification is aimed at store personnel that work in retail stores as pickers or pullers, general assistants or it can be for store persons working in stock storage areas or in the distribution centres or warehouses.

What are the entry requirements?

Communication at NQF Level 1
Mathematical Literacy at NQF Level 1

What is the purpose of the programme?

The purpose of this qualification is to prepare a learner to operate as a store person.

A store person moves, packs, picks and maintains stock in a stock storage area. This qualification will not only have an impact on the learners but will also have an impact on society and the economy because wholesale and retail businesses will be able to function more effectively with trained staff members who have the knowledge, skills, and work experience to handle stock carefully. Stock in a wholesale or retail business represents cash tied up in the business and employees are required to have the necessary skills to be able to minimise losses when packing, moving, picking, counting and maintaining stock. This will in effect contribute positively to the profitability of these businesses.

What are the learning outcomes?

The qualified learner will be able to achieve the following outcomes:

  • Move and pack away stock safely in a stock storage area
  • Pick stock from a stock storage area
  • Count stock accurately
  • Apply housekeeping standards when maintaining a stock storage area so that losses are minimised

How is the programme structured?

The modules of the qualification will be presented as follows:

Knowledge Modules:

  • Concepts of moving and packing stock in a stock storage area (3 Credits)
  • Concepts and methods of picking and counting stock (3 Credits)
  • Principles of maintaining a stock storage area (3 Credits)

Total number of credits for Knowledge Modules: 9

Practical Skill Modules:

  • Move stock in and out of stock storage areas (3 Credits)
  • Pack stock in a stock storage area (3 Credits)
  • Pick stock from a stock storage area (3 Credits)
  • Count stock (2 Credits)
  • Maintain the stock storage area (2 Credits)

Total number of credits for Practical Skill Modules: 13

This qualification also requires the following Work Experience Modules:

  • Processes and procedures for moving and packing different types of stock (9 Credits)
  • Processes and procedures for picking and counting stock (6 Credits)
  • Processes and procedures for performing housekeeping, maintaining a safe stock storage area (4 Credits)

Total number of credits for Work Experience Modules: 19

Note: Credit Accumulations and Transfer (CAT) exemption for specific modules (in accordance with qualification rules) is applicable to approved learners and CAT applications for approval will be provided on request. Approved learners will have reduced contact days.

How will the course be delivered and assessed?

Facilitation strategy

For the knowledge modules and practical modules, KVR Training offers our clients various facilitation methods based on specific needs. This can include in-person, on-line, virtual facilitation methods or a combination of any of these. Various learning techniques, such as simulations, roleplays and presentations are used. Facilitators give feedback on participation, strengths, and areas for improvement. Practical application is crucial, requiring learners to apply knowledge in their daily work under supervision.

For the work experience modules, learners will be provided with a detailed work experience guide. This will enable learners to complete the required work experience modules under the guidance of a workplace coach/mentor.

Assessment strategy

  • Formative assessment for the knowledge modules and practical modules is conducted throughout the programme during the facilitated sessions. Assessment activities are included in the Formative Assessment Workbook and will be checked by the facilitator. Learners are expected to complete all the activities in their workbooks.
  • Summative assessment is conducted at the end of each module. Learners are expected to complete summative assessment activities in the workplace. These will be assessed by KVR Training.
  • Statement of work experience: KVR Training will declare a learner ready for the External Integrated Summative Assessment (EISA) once the formative and summative activities are completed and a statement of work experience with supporting evidence is compiled in the learner’s workplace.
  • The external integrated summative assessment (EISA) will be conducted through the relevant Quality Council for Trades and Occupations (QCTO) Assessment Quality partner. The EISA will focus on the exit level outcomes and associated assessment criteria. The EISA will be conducted by means of a combination of a written assessment (paper or online) at an approved assessment site and the external assessment of the evidence produced during the workplace experience at an approved assessment site by an Assessment Quality Partner (AQP) registered assessor. The assessments will test the candidate’s ability to communicate, solve problems and make decisions in relation to a set of typical situations and circumstances which are: encountered stock storage area when moving, packing, picking, counting and maintaining stock and the ability to pack, pick and count stock in a stock storage area while minimising losses.
  • EISA Preparation: KVR will allocate time in the programme schedule for EISA preparation. Focus will be given to exam techniques, past papers, and remedial coaching.

What are the workplace requirements?

The work experience modules must be completed in the workplace. Workplace requirements are clearly stipulated in the curriculum. For this qualification the following human and physical resources are required:

Physical Requirements:

The following physical resources are required:

  • Operational retail store/warehouse with storage area or Distribution Centre (DC)
  • Materials handling equipment
  • Equipment and documentation used for counting stock
  • Equipment and documentation used for picking stock
  • Organisation protective clothing (PPE)
  • Equipment and materials used for housekeeping

Should a workplace not have all the necessary physical requirements they are allowed to enter into formal agreements with other workplaces that do have the required list of physical requirements in order to achieve accreditation. KVR Training will assist and facilitate this process.

Human Resource Requirements:

  • Supervisor/Manager with at least 1 year experience of stock storage processes and procedures

Legal Requirements:

  • Registered as a formal business
  • Compliant with all relevant legal requirements for a retail store or distribution centre

What workplace activities will need to be completed?

  • Learners receive a work experience guide providing guidelines for workplace activities. Some of the workplace activities for this qualification include the following:

    • Move stock in and out of stock storage areas
    • Pack stock in a stock storage area
    • Pick stock from a stock storage area
    • Count stock accurately
    • Maintain the stock storage area
    • Apply housekeeping standards when maintaining a stock storage area so that losses are minimised

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